Shipping Info

DELIVERY RATES & SERVICES

Please note:

  • There are currently delays to international deliveries due to COVID-19. Please note that customs processing times will likely have increased in your country. Please allow an additional 5-10 working days to receive your order due to customs processing.
  • The shipping times below are estimates provided by our partner carriers only, are based on days in transit and may be subject to change due to factors beyond our control. We apologise for any delays or inconvenience, but do not take responsibility for shipping delays due to third parties. 
  • Delays may occur both in processing and delivery times over holiday, sales or promotional periods.

 

Important information:

  • UK: If you have selected free or express international shipping, you will likely incur taxes and duties on your order. We strongly encourage you to read the information relating customs taxes and duties below.
  • European customers: From 1 July 2021, taxes and duties will be collected from you at checkout, and we will ship to you with all taxes and duties paid (DDP). Taxes and duties will be estimated and added to your shipping. Where you have qualified for free shipping, we will collect taxes and duties only.
  • Russian customers: DHL will only deliver to business addresses in Russia. We are unable to send to personal or residential addresses. You are required to provide a business address for delivery, or your order may be returned to sender.
  • APO addresses: Please note, DHL does not ship to APO or military addresses. Any addresses listed as APO may be returned to sender. Please provide a complete street address.
  • Middle East customers who selected standard shipping: DHL Global Mail (standard international shipping) will only deliver to PO Boxes in the United Arab Emirates, Saudi Arabia, Oman and Qatar. If you are placing an order from one of these countries, you are required to provide a PO Box address.

 

FREE EXPRESS SHIPPING WORLDWIDE

AUSTRALIA  

EXPRESS SHIPPING
(all amounts in $AUD)

Shipping Rates

Free over $50 or flat rate of $12

Sydney and Central Coast (NSW)

1 business day

All of VIC, Adelaide, Brisbane & Gold Coast

1-2 business days

TAS, Perth 

1-3 business days

NT, rest of Australia

2-3 business days

NEW ZEALAND

EXPRESS SHIPPING

Shipping Rates

Free over $75 or flat rate of $15
1-3 business days

OTHER INTERNATIONAL EXPRESS SHIPPING
United States/Canada

Free over $100 or flat rate of $20
3-5 business days
UK/Europe

Free over $100 or flat rate of $20
3-5 business days
Rest of the World
Asia-Pacific
Middle East
Free over $100 or flat rate of $30
1-3 business days
2-5 business days

 Please note, the below Exception Countries have a flat rate delivery fee of $40AUD and will take 5-10 business days for delivery (via EMS):

  • Azerbaijan, Albania, Barbados, Chile, Egypt, Georgia, Guadeloupe, Greenland, Guam, Haiti, Iceland, Israel, Kazakhstan, North Korea, Lebanon, Morocco, Maldives, Mongolia, Monaco, Puerto Rico, Qatar, Macedonia, Montenegro, Russia & Ukraine.

 

SAME DELIVER

Sydney metro customers only

$10.95 flat rate across the Sydney metro area.

All orders placed before 12pm will be delivered the same day between 6-9pm.

All orders after 12pm will be delivered the following day between 6-9pm.

Weekend deliveries are currently unavailable, all orders placed on the weekend will be delivered between 6-9pm on the following Monday.

 

SPLIT SHIPMENT

If you have ordered both pre order and in-stock items, you have the option to split your shipment on the shopping cart page. This allows us to send your in-stock items within 2-3 business days. By choosing this option you will incur an additional shipping charge, you can find your relevant country cost below. Please note that if you have multiple preorder items, these will ship together once all pre order items arrive. 

Australia NZ US
UK 

(Brexit)

European Union (DDP) Rest of world

Exception

Countries

Split Shipment Fee 5 15 15 20 20 30  N/A - Do not offer split shipping

 

WHO WILL DELIVER MY ORDER?

Good question! The carrier depends on the mode of delivery and your location. We work with a range of trustworthy delivery services to suit your needs and timelines in the most efficient way possible.

Please see below:

  • All Australian deliveries receive express domestic shipping: AUSTRALIA POST
  • All International deliveries receive express international shipping:  DHL EXPRESS

Don't worry, all of this information will be emailed to you once your order has been dispatched, including a link to track your order right to your door! 

Some info about these carriers:

  • Australia Post uses the local delivery service of the destination country to completes their deliveries. 
  • We ALWAYS select signature on delivery where possible for all carriers for your security. This is not always available, so we strongly advise specifying an address where someone will be available to safely sign for the package during business hours on weekdays.

 

MY ORDER HASN'T ARRIVED!

We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs. We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email [email protected].

 

PRE-ORDERS

Selecting a pre order item may delay the dispatch of your total order if ordered with items which are in stock now. We will ship your order altogether once the pre-order item is ready for dispatch. Ship dates supplied on pre-orders are estimates only and are subject to change, please be aware of this prior to placing an order on a pre-order product.

All standard return policies apply for pre-orders. Should you change your mind on a pre-order product prior to shipment, you will be issued with a store credit.

For more information head to the pre order page.

 

TAXES & DUTIES

If you selected free international shipping and you live in a country other than New Zealand, the UK or Europe, you are likely to incur customs duties and taxes in your resident country. These additional costs are your responsibility to pay and will generally be 20-30% of the total order value including any paid shipping. The actual duties and taxes levied against your order will differ according to your country’s own customs and tax laws.

We are required by law to provide accurate information about the order in the customs declaration and commercial invoice on all international packages. We CANNOT alter the declared value of your order. Any duties or tax amount payable by you is stipulated by your country’s customs and is out of our control. Please be aware of this prior to making an international order as you are accepting these terms and conditions as part of your purchase.

Generally, taxes will be incurred if you live in the UK, in the EU or if you live in the US and have made an order over $USD800. Should you refuse to the pay the taxes or duties on your order, we will facilitate the delivery back to sender. Please note shipping, taxes and duties are NON-REFUNDABLE once your order has shipped. We will deduct any additional costs incurred to have your order redirected or returned to us for failed deliveries.

CURRENCY

All prices shown on LIONESS are in AUD. If you are placing an international order, the bank that has issued your card determines the currency conversion rate. We cannot make any guarantees regarding the current exchange rate or what you will be charged by your bank.

DISCLAIMER

By placing an order with LIONESS, you are responsible for any original shipping charges, all applicable customs and duty import fees, and the cost of return shipping, should you wish to send your order back.

We work hard to dispatch your order ASAP, which is why all orders made are final and unable to be changed. Our dispatch team is seriously fast so please take care in completing your address on your order as we can't always change this. If you require a change to your order details, please email [email protected] immediately. Lioness is not responsible for an incorrect address being provided and any associated shipping costs for the error will be incurred by the customer. Lioness is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer.

We strongly recommend always providing a shipping address where you or someone you know will always be available to sign for delivery. Most deliveries will occur between 7am - 6pm. We always opt for 'signature on delivery' when offered by a carrier, however, some carrier through the DHL Global Mail network may note provide the service. Please be aware of this before making an order. Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.