Returns

All AU & NZ customers who wish to return for a store credit and exchange are eligible for free returns. If you wish to request a refund you will receive a free return label with a $10 deduction fee when your return is processed.

UK customers returning an item for an exchange or store credit are eligible for free returns. Refund Protection is not required for these return options.

If you wish to opt for our 110% store credit you are also eligible for free returns. Our 110% store credit is equalling the amount for the return order + 10% ready to apply to your next order.

All international customers outside of AU & NZ & UK will need to cover the cost of their return shipping.

If you’re a US customer please visit our US site us.lionessfashion.com.

Your store credit will be emailed to the email address indicated on your order within 10 business days of our returns department receiving your return. Store credit will be issued for the full value of the returned item/s, less any discounts applied to your order and shipping costs your order may have incurred.

If a reasonable amount of time has passed, and you have not received your store credit, please email [email protected]. Please also check your Junk Inbox for your credit note.

Store credits do not expire and can be used on any products on the website. 

For any customers who have current store credits, this cannot be updated to an 110% store credit. 

Exchanges are available only for a different size of the same item and are subject to stock availability at the time your return is processed.

If your requested size is unavailable, you will automatically receive a credit note instead.

If you would prefer a refund instead, please email [email protected],. Please note that if you use our return label, the applicable return label fee will still be deducted from your refund.

Please note: We do not offer exchanges for a different style, colour, or product. If you would like a different item, simply return your original purchase and place a new order through our website.

AU & NZ customers are eligible for a return label with the deduction of a $10 fee once your return has been received and processed.

UK Customers who purchase Refund Protection at checkout will receive a return label at no additional cost for refund returns. UK Customers who choose not to purchase Refund Protection can still return their order for a refund, however a flat rate of £10 will be deducted from your refund amount once the return has been received and processed.

All international customers will need to cover the cost of their return shipping.

All customers who select the Return and exchange option during the loop returns process, please note that your return will still follow our usual exchange process. 

Please allow up to 10 business days from when your return is tracked as delivered back to our Australian warehouse for us to issue you with your exchange.

Exchanges are treated as requests only, and successful fulfilment is dependent upon stock availability at the time of processing your return. If your exchange cannot be fulfilled, then you will be automatically issued with a credit note instead.

Refund Protection is an optional, non-refundable service available at checkout for UK customers only.

By purchasing Refund Protection, you will receive a prepaid return shipping label if you choose to return eligible items in accordance with our Returns Policy. This means you won't need to pay for your return shipping separately.

Is Refund Protection refundable?

- Refund Protection is non-refundable once your order has been processed, regardless of whether you later make a return or not.

- If your entire order is cancelled before it is dispatched, the Refund Protection fee will be refunded in full.

What happens if I return my order for a refund?

If you return your order for a refund:

- The original shipping charge paid on your order is not refundable.

- Any VAT charged on the original shipping cost is also not refundable.